Terms and conditions

Personal data that we process

Goût Fou Chocolatier processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data that we process:

  • First and last name
  • Adress data
  • E-mail adress
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Location data
  • Information about your activities on our website
  • Internet browser and device type

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that consent, please contact us at: info@goutfou.be, then we will delete this information.

For what purpose and on what basis we process personal data

Goût Fou Chocolatier processes your personal data for the following purposes:

  • Sending our newsletter and/or advertising brochure
  • To be able to call or e-mail you if this is necessary to be able to carry out our services
  • To offer you the opportunity to create an account
  • Goût Fou Chocolatier analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

How long we keep personal data

Goût Fou Chocolatier does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
(Category) personal data > 2 years
Personal details > 2 years
Address > 2 years
And so on > 2 years

Sharing personal data with third parties

Goût Fou Chocolatier only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Goût Fou Chocolatier uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Goût Fou Chocolatier uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.

Cookie explanation

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below an overview:

We use the following categories of cookies on our website:

Strictly necessary cookies

These cookies are essential to navigate the website and use the features it offers. Without those cookies, requested services such as remembering your login details or the items in your shopping cart cannot be provided.

Performance cookies

These cookies collect anonymous information about how people use our website. For example, we use Google Analytics cookies, also others? to find out how customers arrive at our website, how they browse or use our website and what can be improved such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not contain any personal information that could identify you.

Functional cookies

These cookies remember choices you make, such as the country from which you visit the website, language choice and search parameters such as size, color or product line. That information can then be used to provide you with an experience that better matches your choices and to make a visit more focused and enjoyable. The information these cookies collect may be anonymized. These cookies cannot track your browsing activity on other websites.

Social media cookies

These cookies make it possible to share what you have done on the website on social media such as Facebook and Twitter. We have no control over these cookies. For information on how the affected cookies work, please refer to the respective privacy policy.

Google Analytics

We also use third-party services such as Google Analytics to collect information about visitors to our website. This information is aggregated to determine the number of visits, average visit duration, pages viewed, etc. We use this information to measure website usage and to improve the content and value of our website. More information about how Google processes your information can be found in Google's privacy policy. If you want to disable Google Analytics in your browser, follow these instructions.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Goût Fou Chocolatier and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@goutfou.be.

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and National Register number black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Goût Fou Chocolatier would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Data protection authority.

How we protect personal data

Goût Fou Chocolatier takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@goutfou.be.