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FAQ

FAQ

our products

We have some vegan products in our range: orangettes with dark chocolate, date bar, coffee beans.

Everything is made in our workshop and we carefully follow the vegan legislation.

Gelatine is only used in our mellowcakes and marshmallows. It is not used for other products.

We currently have no sugar-free products in our offering.

All our products contain a reference to the allergens. This can be found on the product itself and on our website.

Our chocolate is best stored at room temperature between 16°C and 22°C. This place is dry and dark. It is also best kept in its original packaging.

Our gift vouchers consist of instalments of €25. This way, you can buy several vouchers and they can be spent at different times. Double the pleasure!

You can only redeem the gift voucher for items available in the Goût Fou shop. For purchases under the nominal value of the gift voucher, the consumer will not receive any change.

The chocolate we process is fully traceable and a fair price is paid to the cocoa farmer. You can find all the information you need on www.cacaohorizons.org.

Our chocolate is made in Belgium and therefore we can call it real Belgian chocolate.

We make a chocolate piece according to the requested theme on request. We ask you to do this at least one month in advance. This can be done by telephone on 052 33 27 01 or by e-mail info@goutfou.be.

We will discuss with you the feasibility, chocolate, filled or unfilled and price of the chocolate piece. The price depends on the piece requested. We will package this transport auction for you. These will not be sent to you.

orders

From Tuesday to Saturday, you can visit us in our shop from 9 am to 6.30 pm.

We answer emails within 48 hours.

For urgent calls, you can reach us by phone at 052 33 27 01.

You can change your order up to two days before pick-up. This can be done via info@goutfou.be or by calling 052 33 27 01.

Goût Fou is not responsible for any damage / loss incurred outside the points of sale.

become a distributor?

This is certainly possible. You can choose to sell the Goût Fou range in your shop. We carefully select from all requests which shop is suitable for distributing our brand. Feel free to ask for more information at info@goutfou.be.

This is certainly possible, each of our points of sale receives a manual and training about our products and chocolate. So that when you sell them you can properly inform your customer about our products.

At the start of the cooperation, a list of all products and corresponding allergens is provided. This is also stated on all pre-packaged and bulk products.

It is possible! Please call us in good time on 052 33 27 01.

You make a choice of what you need and mail it to info@goutfou.be . We prefer to send this by e-mail, so that no misunderstandings are possible.

Together with our distributors, we agree on a delivery time, depending on the location and number of articles required.

All orders are carefully packed for transport. Transport costs are charged to the distributor.

You are not obliged to buy all our products. You can freely choose from our catalogue what you find interesting and what not.

workshops

We give 4 different workshops. On our webpage you can find all the information and choose your favourite workshop!

At the moment, we have chosen to run the workshops as a group only. In case of high demand, we will consider to organise these also through individual registrations.

This is certainly possible, please inquire at info@goutfou.be.

working at Goût Fou

Certainly! We are always looking for motivated people to strengthen our team!

Send your CV and motivation letter to info@goutfou.be. Who knows, you may soon receive an email back from us!

Interns are more than welcome. Be sure to inquire whether there is still a place available for you! Send a quick mail to info@goutfou.be or call : +32 (0) 52 33 27 01

Please note that we only accept the last two grades of high school and adult trainees.

FAQ

our products

Do you sell vegan products?

Do you use gelatine in your products?

Do you offer sugar-free products?

Do your products contain allergens?

How do I best store chocolate?

Do you have gift vouchers?

What kind of chocolate do you use? Is it sustainable?

I would like a personalised chocolate piece

orders

How can you reach us?

Can I change my order?

What in case of damage or loss?

become a distributor?

I want to sell your products? Is this possible?

What if I have no chocolate knowledge and still want to sell your product?

Will we get all the information about allergens?

What if a customer wants something personnalised?

How do the orders go?

As a distributor, am I obliged to buy/sell the full offering?

workshops

Do you give workshops?

Can I register on my own?

Can I also request shorter workshops?

working at Goût Fou

Can I work at Goût Fou?

Can I do an internship at Goût Fou?